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Hayes, through a spokeswoman, declined to elaborate on the casino’s strategies for recruiting workers. We are solidifying new recruitment plans now and as consumer confidence continues to grow, and vaccines are on the rise, we look forward to welcoming new Associates at both our locations.” She added: “The casino industry is not immune to the staffing challenges that most industries are facing. In her statement, Hayes said Grand Casino is “ramping up our recruitment and hiring efforts – that has definitely been the most challenging.”

“Our goal is to reopen other amenities as demand continues to increase.” “While our gaming floor is open, along with select restaurants at each casino, other amenities are not open yet,” she said. Kim Hayes, vice president of talent for Mille Lacs Corporate Ventures, said in a prepared statement that the company has been “really encouraged by our Guests and Associate’s response to our safety efforts,” but that some of its operations were not fully open. Grand Casino, run by the Mille Lacs Band of Ojibwe, closed March 16, 2020, re-opening its gaming floor during the summer after incorporating some health-safety measures, such as enhanced cleaning. The hospitality industry was hit particularly hard during the pandemic, state economic analysts report, including the tribal-run casinos and their related hotels and other businesses that are often anchor employers in their communities. More than a year later, those casinos continue to work toward reopening all of their offerings – but not without challenges.

In March of 2020, shortly after the COVID-19 pandemic began shuttering businesses, Grand Casino closed its locations in Hinckley and Mille Lacs for several months.

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