I have never been at a hotel where you were not allowed to walk around with your drink. During that time 'Jay' the bartenter warned some of the parents that 'carryins' were not allowed. Other parents hung out in the lobby area. At that time out children had wanted to go to the pool so she put my drink into a plastic cup and I went into the pool area. There is a bar in the main entrance and have never had such terrible customer service. We were there with 10 other families looking to enjoy each others company after a long day in the gym. Had the worst experience at this hotel when we were there for state basketball tournament. We were specifically looking for a place with a pool and hot tub for us to relax. I would not have spent the money I did if I would have known this.

On the 2nd day, we decide to go down to the pool to relax after being out all day and it’s closed. We get a new room which was ok, definitely nothing great, kind of out dated, they’re doing renovations so future guests will be luckier. We walk up and open the door to a crew being in our room doing construction. They apologize with free breakfast coupons and give us our new room. After some time, they found it but I was advised the king room I reserved was already taken. We go to check in and were told they couldn’t find our reservation. We walk in and discover the entire lobby is tor up and under construction, not a big deal, we’re not spending time in the lobby. I booked the stay for my boyfriends birthday as a little get away, we wanted a place with a pool and hot tub which we were excited that they had both.

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